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Remington Products Company, L.L.C.
Customer Care
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Frequently Asked Questions

  1. How long will it take for my beard and skin to adjust to my new Remington shaver?
  2. When is it time to replace my shaver's foils and cutters?
  3. How often should my shaver be serviced?
  4. Where can I get my shaver repaired or serviced?
  5. Can I replace the rechargeable nicad battery in my shaver?
  6. My rechargeable shaver is at the end of its life. How do I dispose of the nickel-cadmium battery contained inside?
How long will it take for my beard and skin to adjust to my new Remington shaver?
We recommended that you use your new shaver daily for two or three weeks to allow time to find the optimum shaving method for your particular beard type and hair growth patterns (direction) for each area of your face and neck.

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When is it time to replace my shaver's foils and cutters?
It is very important to replace your foils and cutters when necessary to ensure a close, comfortable shave without irritation. We recommend that foils/screens be replaced every 6 months and cutters be replaced every 12 months.

As foils get excessively worn there may be some skin irritation. This would be especially noticed when applying after shave lotion. When the cutters wear, you may feel a sense of "pulling" and a loss of closeness. This is an indication that it is time to replace your cutters and foil. 

Visually check for any signs that the cutters have worn through the foils. It is always best when replacing the cutters to replace the foil at the same time.

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How often should my shaver be serviced?
To keep your shaver at peak performance we recommend a tune-up every year.

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Where can I get my shaver repaired or serviced?
You can have your shaver serviced at any Remington Authorized Service Center.

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Can I change the rechargeable Ni-Cad battery in my shaver?
Battery replacement is a repair that must be performed by Remington Products Company or a Remington Authorized Service Center.

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My rechargeable shaver is at the end of its life? How do I dispose of the nickel-cadmium battery contained inside?
The EPA certified RBRC® Battery Recycling Seal on the nickel-cadmium (Ni-Cd) battery indicates Remington Products Company, L.L.C. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service in the United States or Canada.  The RBRC® program provides a convenient alternative to placing used Ni-Cd batteries into the trash or the municipal waste stream, which may be illegal in your area.  Please call 1-800-8-BATTERY™ for information on Ni-Cd battery recycling and disposal bans/restriction in your area.  Remington Products Company, L.L.C.’s involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.

CAUTION: Do not put in fire or mutilate your batteries when disposing, as they may burst or release toxic materials. Do not short circuit as it may cause burns. Dispose of properly in accordance with your local and provincial requirements.

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